Invoice & Payment Terms

These Invoice and Payment Terms ("Terms") govern all invoices issued by Vivanti Tech Limited ("we", "us", "our") for audio-visual services, maintenance, and support. By accepting a quote and authorising work, you ("the Customer") agree to be bound by these Terms.

1. Invoice Issuance

• Invoices will be issued upon completion of the agreed work, or at agreed milestones for larger projects.
• All invoices are issued in pounds sterling (GBP).
• VAT will be added at the prevailing rate where applicable.
• Invoices will be sent electronically to the email address registered on your account.

2. Payment Terms

• Payment is due within 30 days from the date of invoice unless otherwise agreed in writing.
• Payment can be made by bank transfer to the account details specified on the invoice.
• The invoice date is the date of issue, not the date of receipt.
• All prices quoted and invoiced are exclusive of VAT unless expressly stated otherwise.

3. Late Payment

• We reserve the right to charge interest on overdue invoices at 4% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
• We may also claim reasonable debt recovery costs as permitted under the Act.
• Persistent late payment may result in suspension of services or termination of the agreement.
• We reserve the right to require advance payment or payment guarantees from customers with a history of late payment.

4. Disputed Invoices

• Any dispute regarding an invoice must be raised in writing within 7 days of receipt.
• Undisputed portions of an invoice remain payable within the standard payment terms.
• We will work with you in good faith to resolve any genuine disputes promptly.

5. Deposits and Advance Payments

• For certain projects, we may require a deposit or advance payment before work commences.
• Deposit requirements will be specified in the quote or project agreement.
• Deposits are non-refundable in the event of cancellation unless otherwise agreed.

6. Pricing Adjustments

• Quoted prices are valid for the period stated in the quote (typically 7 days).
• Additional work beyond the original scope will be quoted separately and invoiced accordingly.
• Time and materials work will be invoiced at the agreed day rates.
• Emergency or out-of-hours work may be subject to enhanced rates as specified in the quote.

7. Withholding and Set-Off

• The Customer may not withhold or set off any payment against claims or counterclaims without our prior written agreement.
• Payments must be made in full without deduction, unless required by law.

8. Retention of Title

Where goods or equipment are supplied as part of our services, title to such goods shall not pass to the Customer until payment has been received in full.

9. Credit Accounts

• Credit accounts are available to established customers subject to satisfactory credit checks.
• We reserve the right to withdraw or reduce credit facilities at any time.
• Credit limits and terms will be communicated in writing.

10. Currency

All invoices are issued in pounds sterling (GBP). Payment must be made in GBP unless otherwise agreed. Any currency conversion costs are the responsibility of the Customer.

11. Records and Statements

• We maintain accurate records of all transactions.
• Statements of account are available on request.
• Customers can access their invoice history through the customer portal.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Amendments

We may update these Terms from time to time. The version in effect at the time of invoice issuance shall apply to that transaction. The current version is always available on this page and through the customer portal.